{"id":4138,"date":"2021-01-25T14:00:25","date_gmt":"2021-01-25T05:00:25","guid":{"rendered":"https:\/\/www.juki.co.jp\/smt\/en\/?page_id=4138"},"modified":"2021-01-25T13:49:10","modified_gmt":"2021-01-25T04:49:10","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/www.juki.co.jp\/smt\/en\/web-expo\/customer-support\/","title":{"rendered":"Factory support utilizing the latest technology"},"content":{"rendered":"
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Case1. Network connection etween engineers and users\u2019 facilities.Problem analysis and solution by remote control<\/a><\/div>\n
Case2. Maintenance assistance using cameras to guide local technicians Downtime reduction restoration work support<\/a><\/div>\n
Case1. Create of inspection data and brush-up<\/a><\/div>\n
Case1. Improvement of production capacity and quality by replacing aging machines with new equipment, and reform of production control<\/a><\/div>\n
Case2. 25 years have passed since the introduction.Increase in equipment failure and anxiety.<\/a><\/div>\n<\/div>\n

 <\/p>\n

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We constantly strive to improve customer satisfaction, work to prevent problems and ensure product quality.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n

Remote support<\/h3>\n

We are pursuing reforms to improve the level of satisfaction with our after-sales services, with an eye to overcoming the current situation.
\nThe downtime from the dispatch of engineers to restoration is long for visits, which are part of the service work.
\nIn addition, recent restrictions on visits to epidemics have become a barrier.
\nRemote support makes it possible to solve problems faster.
\n\"\"<\/p>\n

Case1. Network connection between engineers and users’ facilities.
\n Problem analysis and solution by remote control<\/h2>\n

Overview<\/h5>\n

Remote access to local machines makes it faster and easier to analyze problems, review data, and solve problems.
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Benefits<\/h5>\n
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  • Remote Recovery Support for Defects<\/li>\n
  • Backward support for work in specialized fields<\/li>\n
  • Supporting Analysis in Acquisition of Primary Information up to Dispatch<\/li>\n
  • Establishment of maintenance measures by dense avoidance during epidemics<\/li>\n<\/ul>\n

    Case2. Maintenance assistance using cameras to guide local technicians
    \n Downtime reduction restoration work support<\/h2>\n

    Overview<\/h5>\n

    Data collection is essential to solve a variety of issues, but sometimes it is also necessary to collect information visually.
    \nHighly skilled technicians can understand problems more completely with tools such as cameras and smart glasses to provide faster solutions.
    \n <\/p>\n

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    Benefits<\/h5>\n
      \n
    • Remote resolution of problems<\/li>\n
    • Backward support for work in specialized\/simplified areas<\/li>\n
    • Supporting Analysis in Acquisition of Primary Information up to Dispatch<\/li>\n
    • Establishment of maintenance measures by dense avoidance during epidemics<\/li>\n
    • Guided support even for inexperienced operators<\/li>\n
    • Reduced costs by providing remote training<\/li>\n<\/ul>\n

      Annual support for appearance inspection machines<\/h3>\n

      This is a solution for further use of visual inspection machines and support for each problem and problem.
      \n\"\"<\/p>\n

      Case1. Create of inspection data and brush-up<\/h2>\n

      We will propose and support not only the start-up at the time of introduction, but also the preparation of inspection data for new models, brush-up, and operation aspects.<\/h4>\n

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      \n\"\"<\/p>\n

      Effects of cases<\/strong><\/p>\n

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      • Flexible support for special inspections and new inspection items.<\/li>\n
      • Skills can be improved to improve over-judgement countermeasures and inspection accuracy.<\/li>\n
      • It is also effective when it is difficult to determine the number of man-hours in the company.<\/li>\n<\/ul>\n

        To customers using JUKI mounting machines<\/h3>\n

        Users who have been using the product for more than 10, 15, or 20 years have difficulty obtaining repair parts in the event of failure.Longer downtime and higher repair costs due to a decrease in the number of skilled workers.
        \nFor customers who exceed EOSL deadline
        \nProposal proposals for new renewal are based on various initiatives to reduce downtime.<\/p>\n

        Examples<\/strong>
        \n\uff25\uff2f\uff33\uff2c
        \nEnd of Service Life
        \n\u2460 Improvement of production capacity and quality by replacing aging machines with new equipment, and reform of production control<\/p>\n

        \u2461 25 years have passed since the introduction.Increase in equipment failure and anxiety.New renewal is not budgeted.Introduction of successor model made in 2007.
        \nImproved sense of security
        \n\"\"<\/p>\n

        Efficient operation<\/h3>\n

        Case1. Improvement of production capacity and quality by replacing aging machines with new equipment, and reform of production control<\/h2>\n

        Case outline<\/strong>
        \n15 years have passed since the introduction, and quality maintenance and future developments in aging machines have been examined, and the newest models have been introduced after replacement with aging machines.
        \nBy introducing our newest system software JaNets, we have created a network for managing in-plant facilities that we have never before been able to do.
        \nWith the evolution of the operating system in the marketplace, we have introduced a JaNetsSystem that has followed and evolved in the marketplace. This has led to the introduction of the entire production floor,
        \nThe management efficiency improvement of the production information over the diversity was established.
        \n <\/p>\n

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        \n \"\"<\/div>\n<\/p><\/div>\n
        \n
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        \n \"\"<\/div>\n<\/p><\/div>\n<\/div>\n

        Benefits of cases<\/strong><\/p>\n

        Case2. 25 years have passed since the introduction.Increase in equipment failure and anxiety.<\/h2>\n

        New renewal is not budgeted.Introduction of successor model made in 2007. Improved sense of security.<\/h4>\n

        Case outline<\/strong>
        \nFailure of the aging equipment which passed 25 years of introduction (made in 1995) increased, and the situation in which the availability of repair parts was also difficult continued.Consult with you about fears about the future because it is difficult to formulate a production plan.
        \nThe new renewal proposal was expensive, and the anxiety was solved.
        \nUnder such circumstances, it became possible to introduce in-house product successor models, which are not the latest but can be proposed within the budget, and the introduction became possible.<\/p>\n

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          \n
        • Higher repair charges<\/li>\n
        • Impact of confidence relationships with suppliers<\/li>\n
        • Production planning impossible<\/li>\n
        • No service parts<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n
          \n
          \n

          \"\"<\/p>\n

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          • Reduced repair frequency and controlled costs<\/li>\n
          • Improve relationships of confidence with suppliers<\/li>\n
          • Reliable production plan<\/li>\n
          • Service parts can be supplied<\/li>\n
          • Increased production capacity<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/div>\n

            Benefits of cases<\/strong>
            \nAlthough this may be a case in time, we will make every effort to make it possible for our suppliers to propose solutions to customer issues from the information network.
            \nEven for aging models, we can consult with you without hesitation, for example, by increasing the number of models or by obtaining them.
            \nI would like to ask for your continued contact with our products for a long time.<\/p>\n","protected":false},"excerpt":{"rendered":"

            Case1. Network connection etween engineers and users\u2019 facilities.Problem analysis and solution by remote control Case2. Maintenance assistance using cameras to guide local technicians Downtime reduction restoration work support Case1. Create of inspection data and brush-up Case1. Improvement of production capacity and quality by replacing aging machines with new equipment, and reform of production control Case2. 25 years have passed since the introduction.Increase in equipment failure and anxiety.   We constantly strive to improve customer satisfaction, work to prevent problems and ensure product quality. Remote support We are pursuing reforms to improve the level of satisfaction with our after-sales services, with an eye to overcoming the current situation. The downtime from […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4020,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"publishpress_future_action":{"enabled":false,"date":"1970-01-01 09:00:00","action":"","terms":[],"taxonomy":"","browser_timezone_offset":0},"_links":{"self":[{"href":"https:\/\/www.juki.co.jp\/smt\/en\/wp-json\/wp\/v2\/pages\/4138"}],"collection":[{"href":"https:\/\/www.juki.co.jp\/smt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.juki.co.jp\/smt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.juki.co.jp\/smt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.juki.co.jp\/smt\/en\/wp-json\/wp\/v2\/comments?post=4138"}],"version-history":[{"count":28,"href":"https:\/\/www.juki.co.jp\/smt\/en\/wp-json\/wp\/v2\/pages\/4138\/revisions"}],"predecessor-version":[{"id":4621,"href":"https:\/\/www.juki.co.jp\/smt\/en\/wp-json\/wp\/v2\/pages\/4138\/revisions\/4621"}],"up":[{"embeddable":true,"href":"https:\/\/www.juki.co.jp\/smt\/en\/wp-json\/wp\/v2\/pages\/4020"}],"wp:attachment":[{"href":"https:\/\/www.juki.co.jp\/smt\/en\/wp-json\/wp\/v2\/media?parent=4138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}